What kind of policy is that?

I am super annoyed right now.  Earlier in May I purchased Ulead’s CD&DVD PictureShow version 4, as I have been scrapping pictures of my daughter from baby stage to date, to make a movie for her graduation party!  I have been working over six months on this project.  The problem?  Error in burning the DVD phase.  I fought with this for two days now and it gets to 71% and stalls and an error pops up and that’s it.  I read through their knowledge and FAQ files under support and did every thing it said to do from installing patches, to doing a clean uninstall and a fresh install.  Still the same error.

So I call on the phone today to ask for a refund since this software is not running and working properly.  Guess what?  NO refund after 30 days!  That is their policy.  Even though the program isn’t functioning properly they still will NOT give me refund.  Needless to say I am not a happy camper.  The lady got smart with me and I was starting to raise my voice and she didn’t like that either.  She said its been a few weeks past the 30 days and I said I just finished the scrap pages and was finalizing it to burn the DVD I did not know there was an issue.  All she offered to do was connect me to technical support, which I waited and waited and waited and waited.

Guess how much you have to pay to get technical support?  $15.00!!  AS IF!!  That’s a load of b.s. too if you ask me!  So I printed everything and will file a complaint with the better business bureau.  This is not the first time I had issues with ULead products which is now owned by Corel.   I will NOT buy anymore software with the ULead Trademark, I will tell you that much!!